Alia AlMaidoor
Operations Officer Sales & Services
Profile summary
Results-driven Operations Officer Sales & Services with solid experience in banking operations, customer service, and process coordination. Strong background in quality management, compliance, and service excellence, supported by professional certifications in project management, IT service management, and agile methodologies.
Key skills
Professional experience
Managing endtoend sales and service operations, ensuring timely and accurate processing of customer requests in line with SLA standards. Acting as a key coordination point between customers, sales teams, and internal departments to resolve operational and servicerelated issues efficiently. Ensuring strict compliance with banking regulations, internal controls, and Sharia principles across all transactions. Monitoring service quality, productivity, and customer satisfaction metrics to support continuous improvement initiatives. Preparing and analyzing MIS, operational, and performance reports for management decisionmaking. Identifying operational risks, control gaps, and process inefficiencies, and recommending corrective actions. Supporting sales activities through effective service fulfillment and customer followups. Handling escalated and complex service cases with professionalism and accountability.
- Ensuring strict compliance with banking regulations, internal controls, and Sharia principles across all transactions.
Managed and maintained accurate physical and digital records, ensuring data integrity and accessibility. Oversaw document storage systems and implemented efficient retrieval processes. Organized inspectors documentation for quick reference and operational efficiency. Coordinated and scheduled school inspections, demonstrating strong organizational and timemanagement skills. Supported inspection operations through effective documentation control and administrative coordination.
- Maintained accurate records and implemented efficient retrieval processes as an Archive Coordinator.
Completed a twomonth work placement within the Property Management Operations Department. Gained exposure to property management workflows, coordination, and operational support activities.
Assisted with Emiratization initiatives and administrative support activities. Gained insight into corporate training programs and workforce development processes.
Completed a work placement within the Property Human Resources Department. Gained exposure to HR operations, administrative processes, and employee support functions.